Refund Policy

Our products and services consist of digital content and digital editorial publications delivered online, by email, through a member area, or by other electronic means.

No physical goods are shipped. Because the products are digital and may be accessed shortly after purchase, refund rights may differ from those that apply to physical products.

Examples of digital products may include:

Where a trial is offered, the trial fee displayed at checkout is charged once at the beginning of the trial period.

Before you complete payment, the checkout page will display important billing information, including, where applicable:

You must cancel before the end of the trial period, or before the renewal date shown at checkout, if you do not want your subscription to renew.

Trial fees are generally non-refundable once digital access has been provided, unless:

After the trial period ends, your subscription will automatically renew at the price and billing frequency shown at checkout, unless you cancel before the renewal date.

Renewal charges are generally non-refundable once the relevant billing period has started and digital access has been provided, except where applicable law (including any statutory renewal cooling‑off rights once in force) requires a refund.

Cancelling a subscription stops future renewals. It does not automatically refund charges already made for the current billing period, unless a refund is required under applicable law or one of the refund exceptions in this Policy applies.

In anticipation of the UK Digital Markets, Competition and Consumers Act 2024 (DMCCA), once the relevant subscription provisions are brought into force (currently expected in Spring 2027), certain UK subscription renewals may carry an additional 14‑day “renewal” cooling‑off period.

This can apply in particular where a subscription auto‑renews after a free trial, or where the contract is for a year or more (or any other categories set by the law when it takes effect).

Where this renewal cooling‑off right applies, if you cancel within the 14‑day renewal period you will be entitled to a proportionate refund for services not yet received. This supersedes any conflicting “non‑refundable once access is provided” language to the extent required by the DMCCA and other mandatory UK consumer protection law.

If you are a consumer located in the European Union or the United Kingdom, you may normally have a legal right to withdraw from a distance contract within 14 days without giving a reason.

However, this right may be affected where the purchase relates to digital content or digital services.

Where you purchase digital content or a digital subscription and request immediate access, you may be asked at checkout to:

If you provide this consent and acknowledgement, and supply or performance begins as defined in our Terms of Service (section 5.3), you may lose your right to withdraw from the initial purchase or relevant digital content purchase.

This does not affect your right to cancel future subscription renewals.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded under EU or UK law.

Because our products are digital, supply may begin shortly after payment has been completed. For withdrawal purposes, performance is not treated as having begun until the first delivery of paid content by email or first subscriber account access, as explained in our Terms of Service (section 5.3).

Access may include, but is not limited to:

Once digital access has been provided for a paid billing period, the charge for that period is generally non-refundable, unless applicable law requires otherwise or a refund exception applies.

For standard renewal payments, once the billing period has started and access to digital content has been made available, the renewal fee is generally not refundable (except where mandatory law requires a refund, including any statutory renewal cooling‑off rights once in force).

This applies even if you do not actively use, read, or download the digital content during that billing period.

You are responsible for cancelling your subscription before the next renewal date if you do not wish to continue.

We may issue a refund, partial refund, or account credit at our discretion, or where required by law, in the following situations:

We may request additional information before approving a refund, including your account email, payment details, transaction date, screenshots, or other evidence needed to investigate the request.

In some cases, we may offer a partial refund or account credit instead of a full refund.

This may apply where:

Any account credit offered has no cash value and may only be used for our digital products or services, unless we state otherwise.

You may cancel your subscription in accordance with our Cancellation Policy.

Cancellation stops future renewal charges. It does not automatically create a refund for charges already paid.

To avoid renewal charges, you must cancel before the renewal date or before the end of any trial period.

If you cancel after a renewal charge has already been processed, your cancellation will normally apply to the next billing cycle, unless otherwise required by law.

To request a refund, please contact us by email at: Refund enquiries: support@trendquarry.com

Please include the following information:

We aim to review refund requests within a few business days. More complex cases, including fraud, unauthorized payments, or payment provider investigations, may take longer.

If a refund is approved, it will usually be returned to the original payment method where possible.

Approved refunds are usually processed to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or location.

We are not responsible for delays caused by banks, card networks, or payment processors after we have submitted the refund.

If you believe a charge was unauthorized or fraudulent, please contact us as soon as possible.

We may investigate the transaction and may ask for information to verify your identity and the nature of the claim.

Where required, we may also work with our payment processor, bank, or fraud prevention providers to assess the issue.

If you have a concern about a payment, you may contact us so we can investigate and try to resolve it quickly. Contacting us first is optional; it does not waive any chargeback, bank payment dispute, or other payment-protection rights you have under applicable law.

If you are a UK consumer and paid with a credit card, you may have additional rights under section 75 of the Consumer Credit Act 1974 against your card issuer in certain circumstances. Those rights are separate from this Policy and are not affected by whether you contact us.

If a chargeback or bank payment dispute is initiated, access to the relevant account or subscription may be paused while the matter is reviewed, without prejudice to your statutory rights.

We may suspend or terminate access where a chargeback or dispute is found to be unwarranted or abusive, subject to applicable law.

We may update this Refund Policy from time to time.

The updated version will be posted on this website with a revised "Last updated" date.

The version that applies to your purchase is generally the version available at the time of your transaction, unless applicable law requires otherwise.

For cancellation instructions, please see our Cancellation Policy.

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable EU, UK, or other mandatory consumer protection laws.