Terms of Service

Our products consist exclusively of digital editorial publications, including weekly market reports, newsletters, articles, and guides. These are provided in digital form and are not supplied on a tangible medium (such as a CD or DVD). No physical goods are shipped.

In accordance with the UK Consumer Rights Act 2015, we guarantee that all digital content provided will be:

If the digital content does not meet these standards, you have the right to a repair, replacement, or a price reduction.

Subscriptions may begin with a time-limited trial at a promotional price. The trial duration, trial price, and the monthly renewal price are clearly displayed on our pricing page and at checkout before payment.

Unless you cancel before the end of the trial or before the next renewal date, your subscription will automatically renew on a recurring monthly basis at the then-current renewal price.

Transparency commitment: In compliance with UK CMA guidance and the Digital Markets, Competition and Consumers Act 2024, we will send you a clear and timely reminder notification (via email) before your subscription automatically renews. This notification will include the renewal date, the amount to be charged, and instructions on how to cancel.

UK DMCCA 2024 (anticipated Spring 2027): once the relevant provisions are brought into force, certain UK subscription renewals (including renewals after a free trial, and contracts of a year or more) may carry an additional 14‑day “renewal” cooling‑off period. Where that applies, you will be entitled to a proportionate refund for any services not yet received if you cancel within that 14‑day period. This will override any conflicting “non‑refundable after access” language to the extent required by law.

VAT on digital publications is applied based on your country of residence in accordance with EU Directive 2017/2455. VAT is collected and reported via the VAT One-Stop Shop (OSS). The total price, including applicable VAT, will be shown at checkout.

VAT or other applicable taxes are determined based on UK rules for digital services and your place of residence. Tax amounts are clearly displayed at checkout.

If you are a consumer in the EU or UK, you generally have a 14-day right to cancel distance contracts for digital content without giving any reason.

By completing the checkout and requesting immediate access to the digital content, you expressly acknowledge and agree that:

You request that we begin supply during the 14-day withdrawal period. Section 5.3 defines when supply and performance are treated as having begun.

For these Terms, refund rules, and withdrawal waivers, “supply”, “performance”, and “access” to digital content do not begin solely because your payment has been authorised, charged, or marked successful.

Supply and performance are treated as having begun at the earlier of:

This will usually occur within a short time after payment confirmation, but may be delayed by email processing, account setup, or technical checks. Until one of the events above occurs, your withdrawal right is not lost solely because payment has been processed.

At checkout, acceptance of these Terms and our Privacy Policy is collected via one mandatory checkbox. Your express request for immediate digital supply and your acknowledgement that you will lose your 14-day right of withdrawal once performance begins (as defined in section 5.3) are collected via a separate, mandatory checkbox — not bundled with general terms acceptance. You may still cancel future renewals at any time.

You may cancel your subscription at any time. To ensure transparency and ease of use (in line with EU "withdrawal button" principles), you can cancel through:

Cancellation stops future renewal charges. Access to the purchased content will generally remain available until the end of your current paid billing period, after which access will be terminated.

If you have any issues or complaints about our service, please contact us first at support@trendquarry.com. Include your name, email address, relevant order or subscription details, and a clear description of the problem.

We operate an internal complaints procedure. We will acknowledge your complaint within 5 business days of receipt.

We aim to provide a substantive response or proposed resolution within 14 calendar days of receipt. If we need longer (for example, to verify payment or account records with a third-party processor), we will tell you why and give you a revised target date.

We are committed to resolving complaints fairly and in good faith. If we cannot resolve your complaint through this procedure, the options in sections 7.2 and 7.3 below apply.

The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 (Regulation (EU) 2024/3228). We do not link to that obsolete platform.

If you are a consumer in the EU, Norway, Iceland, or Liechtenstein and we cannot resolve your complaint through our internal procedure, you may use the European Commission's Consumer Redress in the EU portal to find a certified alternative dispute resolution (ADR) body in your country or the trader's country of establishment.

You may also contact your local consumer advice organisation for guidance.

If you are a consumer in the United Kingdom and we cannot resolve your complaint using our internal complaints procedure, we are willing to submit the dispute to alternative dispute resolution (ADR) through the provider named below.

In compliance with the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 (as amended and replaced by UK law from April 2026) and the information requirements in the Consumer Rights Act 2015, our nominated ADR provider is:

Centre for Effective Dispute Resolution (CEDR) (approved under the Chartered Trading Standards Institute (CTSI) ADR scheme).

You may contact that provider directly if we cannot resolve your complaint, or we can refer the matter to them by agreement. Use of ADR is voluntary unless mandatory law requires otherwise. You are not obliged to use ADR before bringing court proceedings. Nothing in these Terms limits your mandatory statutory rights under UK law.

The discontinued EU Online Dispute Resolution (ODR) platform is not relevant to UK consumers after Brexit. UK consumers should use the ADR route in this section, not the EU Consumer Redress portal in section 7.2.

Our liability is limited to the fullest extent permitted by applicable law. However, nothing in these Terms excludes or limits our liability for:

These Terms are governed by the laws of England and Wales. This choice of law does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence within the EU or UK.

Authorities point of contact (EU): For direct communication with Member State authorities, the European Commission, and the European Board for Digital Services concerning the application of the Digital Services Act, please contact:

Email: support@trendquarry.com

Users point of contact: For DSA-related requests from users (recipients of the service), please contact support@trendquarry.com.